Frequently Asked Questions

For assistance once you are ready to place your order or for questions regarding scheduling, please see the employee contact list below for those department contacts. If you are looking for our sales team but do not have a sales person assigned to your account, please call 262-432-1060 and ask for Inside Sales.

Order to Invoice Contact List

KG Stevens primary business is as a wholesale manufacturer. However, as customer needs have changed over the years, we do work directly with homeowners that do not have a contractor or prefer to hire direct. If you are looking to replace your countertops, our inside sales team is happy to help or we can direct you to one of our dealer partners in your area. We always suggest you call to set an appointment to ensure you don’t have to wait: 262-432-1060.

As with every order, we require a few elements to process your job completely. We ask that you provide us: (1) a complete Order Form, (2) a drawing of the job and (3) our bid. If you do not have a bid from us, Get a Quote.  When you are ready to send over your job, just include all three documents. Once we have all of them, we will begin to process your job.

Order Forms:

We always want to provide the best customer service possible. We encourage people to set appointments so you’re not kept waiting. Our experienced showroom staff is available to provide guidance to help select the best materials and colors for your project.

Plant tours are available to designers, sales people and expediters and must be scheduled in advance. We believe the chance to view our operation it will lead to a better understanding of the manufacturing process.

Our company operates under strict OSHA guidelines. Slab viewings, remnant selections and plant tours all require personal protective gear. Please wear close-toed shoes. We will provide hard hats and safety glasses for our visitors.

Samples of most colors are available at our showroom. Just stop by and we’re happy to send you home with samples of any of colors you’re interested in.

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