I just wanted to let you know how happy my wife and I were with the service provided by K.G. Stevens for our kitchen project. We arranged through Creative Cabinets (i.e. Scott Hamilton) to have most of our existing cabinets faced with some replaced and all new doors/drawers installed. The countertop, sink, and faucet were obviously a critical piece of the puzzle for this project. While I had no idea who Creative Cabinets was using to procure the countertop we had a very high degree of confidence that whoever was used for the countertops would also be very professional. Needless to say we were not disappointed with K.G. Stevens when they arrived early on the third day of the project to install the countertop. Louis and Jerry did an excellent job of working with Creative Cabinets in order to efficiently get the countertop installed. Even when there was a problem with the height of the backsplash due to a minor error by our electrician, Louis and Jerry didn’t blame us and indicated that they would get the backsplash resized and back to us as soon as possible. Yesterday Nate and Jose installed the backsplash and it looks fantastic. I was very impressed with all four of your installers but the only one I spoke with at length was Nate and my wife and both commented on how professional and articulate he was in providing information about the product and K.G. Stevens.
One last comment that I’d like to make is how happy I was with the communication from your installers as to when they’d arrive. They arrived right on time for the initial installation on 10/26/15 and then we were notified that they would come back on 11/10 “between 9:30 and 11:30 AM” to install the resized backsplash. We even received a phone call the morning of 11/10 from your installers to let us know they about “25 minutes away from arriving”.
- Tom & Ellen W.
Hi there I just wanted to let you know that once again your guys did an amazing job. I'm impressed every time they show up at a job site not only are they professional with me, the contractor, but the homeowner as well. They're fast, efficient and clean up after themselves. I just want to let you know I am extremely happy with the job these guys do thanks so much again.
- Alicia D.
Just wanted to give you some feedback on the granite installation…..
Your installer guys are GREAT! We were worried for nothing and were pleasantly surprised, (which never happens these days), so I just wanted to THANK YOU and all your team for making the installation go smoothly. We didn’t know they had a ramp and cart with wheels which eliminated all concern of going up the steps/hill.
Nate had been out to our lake cottage before so he was familiar with our ‘expectations.’ We even joked about it, he remembered how picky we can be. J Nate is a great employee, from our perspective, and you are fortunate to have him on your team. It is obvious he genuinely cares about his work and ensuring the customer is happy.
And Lisa, Thanks to you too for helping us put this all together.
All said, things couldn’t have gone any better, and to emphasize the point, THAT NEVER happens to us, so we are very happy customers!
- Tamara B.
My experience working with KG Stevens for my kitchen remodel was exceptional. I've built 4 homes and have been through this experience before, but the staff at KG Stevens made this process seamless. When I arrived at your facility, I was overwhelmed with the large selection of granite. Even more impressive was that each sample was an entire slab, not a 2' x 2' sample, allowing me to take in the character of the stone. I appreciate the time you took to understand the design I was trying to achieve helping me find the perfect match for my new kitchen design. The gentleman who helped me with patterning was very knowledgeable and guided me through the process of identifying variations and focal points. The turn around time to installation was also remarkable, considering my job was a large order. The installers were very professional and efficient and did an amazing job. The seams are barely detectable! KG Stevens exceeded my expectations at every point, including cost. I had received higher quotes for this job from other granite distributors for lower quality granite. I would not hesitate to refer my friends and family to KG Stevens. This was a very pleasant experience and I couldn't be more pleased!
Most gratefully yours,
I wanted to thank you and KG Stevens for being a pleasure to work with. I was not home today when the counters were installed, but my wife was and she was amazed! When I got home from work she remarked over and over again how efficient, knowledgeable, and friendly the installers were. The counters look fantastic and everyone we have been in contact with during the process has been great! Again, thank you and we will not hesitate to recommend KG Stevens and I am sure we will end up using you again in the future (we have 2 bathroom remodels and a basement coming up!).
- Dan W.
I wanted to let you know I LOVE my new counter tops. Thank you for making the whole process so easy! Everyone I worked with was completely professional, knowledgeable and so nice. I will be recommending KG Stevens to everyone.
I just wanted to take a minute and think you, Nathan and Joe for all the work you did preparing for our arrival. Picking out and preparing the granite slabs for us to see and the CAD layout. These are beautiful and you all did a wonderful job for me and Jim. Thank you for showing us everything and explaining the process. We are eagerly anticipating the arrival of our new countertops.
Have a good day!
The men from KG Stevens just left. How professional they were, and what a great job they did!
Thanks for everything,
Great Experience. They bring you into the offices and you do a digital layout of your kitchen and agree digitally on where the seams will be and what part of the stone will be used for the seams. Highly recommend.
I want to compliment Ken on how he handled the scratch repair at Mannions. He was calm, respectful, worked hard to get the scratches out, and gave us the two options: replace the slab, or possibly get a discount. He handled himself very professionally; we trusted what he was saying, and you can be proud of him being on your team.
Sometimes the guys in the field aren’t as customer-friendly or savvy as salespeople are, but this was not the case with Ken. Please thank him for handling a potentially contentious situation so professionally.
Awesome job with the tops!!
I stopped by the Sullivan job last night to check out their new Hanstone Magellan top. It looks absolutely beautiful and the customers are very happy with the results. They wanted me to pass on that the installers were very professional, efficient, and courteous.
Kevin called today to say Alex & Luis did an outstanding job installing his granite countertops. He is extremely pleased at how well everything went. _____________________________________
I wanted to say THANK YOU for your help with my brother and sister-in-law’s countertops.
Kristi you are always extremely helpful, and your installers Alex and Ryan were very courteous and professional.
They look wonderful and I know that Sara and Charlie couldn’t be happier with their new counters.
Thanks again- you guys ROCK!!!
I wanted to Thank You for taking care of Kathy Nelson. I did a follow up call and she was unbelievably appreciative for what your company did for her. She is raving about KG Stevens and Allen & Roth along with Lowe’s to all her friends. That’s the best advertising we can get, so once again Thank You for doing it right.